As a law firm, it can be easy to set your sights on bringing in more clients - instead of cultivating the clients you already have.
But in many practice areas, maintaining positive relationships with long-term clients is still essential because a law firm is a service business. A dissatisfied client is more likely to file a dispute, whereas a satisfied client may become a return client. And referrals from satisfied clients can bring in new clients - as do positive online reviews.
In this guide, we’re sharing tips for providing a better client experience.
There isn’t anything I don’t like. Easier timekeeping and keeps the books straight because they have to match up…we switched because it includes bookkeeping and timekeeping in one program.
Rebecca Norton | On Point Legal, Louisiana
We needed to find an alternative solution to PCLaw, as we were moving to a cloud-based system. It appeared the employees at CosmoLex had more experience in migrating the data from PCLaw to CosmoLex.
Andrea C. Kryszak | Kryszak & Associates, Co., LPA
Using a third-party platform for accounting didn’t make sense anymore…conflict check approach is good and I like the ability to handle my accounting within the case management software.
Andy Patzig | Patzig Law